ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-12-27

Friendly and helpful

"The staff was very friendly and extremely helpful with our decision of what product to buy. We were quite pleased with our experience in the store. We will most definitely be back again!"


Verified
5/5

2016-12-05

Absent minded customer

"I arrived without wallet, so the helmet I wanted was put aside for me. When I returned to pick up the helmet, all the directions were explained to me very thoroughly. Both members of the sales staff were very personable and understanding. "


Verified
5/5

2016-10-21

Great Shop!

"Great service, good people, and always have unique stuff at great prices."


Verified
2/5

2016-10-18

"Waited in line for quite some time...they should have a designated teller instead of all being on floor with customers"


Verified
5/5

2016-10-17

satisfied

"I wish there were more jackets for women tho. Otherwise they have what I need for riding."


Verified
5/5

2016-09-28

"Great sales team & service. I love my new jacket!"


Verified
4/5

2016-09-26

"This is a good store the only reason for the four stars instead of five is because some days they help you every step of the way and other days you are on your own to find what you are looking for. It is very hit or miss. The products I have purchased here are great good products for a good price. all in all I am happy with this store."


Verified
5/5

2016-09-26

Awesome gauge!

"Really enjoying the digital Motion Pro tire gauge. Thanks!"


Verified
5/5

2016-09-26

Forgot to offer me the special

"Price on the riding boots I purchased was honored from your on-line price. Clerk forgot to offer the 9.99 special face mask."


Verified
4/5

2016-09-21

No Questions Asked

"The blue tooth receiver in my new helmet would crash and not respond to key presses. I called the Brookfield, WI store and they had a helmet to replace it. When I got to the store, I handed them my helmet and they exchanged it with no questions asked. They removed the tags on the new helmet so I could use it for my drive home. The staff member was great.

The battery was not charged so I couldn't try out the helmet. When I charged the battery and tried it out, I found that one of the speakers was crackling. I still like the helmet and staff.

Paul B.
"


Verified
5/5

2016-09-21

Saved my butt

"Bought a gel pad for my bike and had all my questions answered.
Very pleased with the friendly service. Much improved from a visit a year ago.
"


Verified
5/5

2016-09-17

Best inventory and knowledge in one stop!

"The Brookfield WI Cycle Gear is the place to go for safety gear, helmets, gloves, jackets, ect. The staff know their merchandise and will answer your questions to help you decide on your purchase. The best part is they greet you, not ignore you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-09-16

Great service and selection

"Employees were very helpful and knew there product lines well"


Verified
5/5

2016-09-16

Looking for a helmet

"Stopped in without a solid idea of what I was looking for. Employee helped describe the various options and aided in proper fitting. Team was patient and knowledgeable. Very happy with my purchase."


Verified
4/5

2016-09-15

Best choice

"Cycle gear has a good variety of items available at much better pricing than a bike dealer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A